WellCalm was founded in April 2016 in Toronto, Canada with the mission to re-shape the delivery of therapeutic services by making it accessible, flexible and convenient for both our clients and therapists.

WellCalm is a hybrid community of tech and wellness professionals including over 100 registered massage therapists, chiropractors and physiotherapists.

WellCalm provides on-demand therapeutic services to our clients from the comfort of their home, of office and hotel.

 WHAT TO EXPECT & SERVICE ETIQUETTE

WellCalm connects you with a registered therapist that you can trust. All therapeutic services found on WellCalm are entirely therapeutic and professional.

Before your treatment starts:

Your therapist will be bringing a treatment table to provide your therapeutic services. Please have an open area ready for your treatment session.

On Arrival:

Your therapist will arrive on time, so please make sure you are at your home, office or hotel room for the time that you booked. In the unlikely event that your therapist is running late, you will be notified by the customer service team or the therapist directly.

Please show your therapist where you would like your treatment to take place and allow them to step outside or to another room so you can get undressed to a level that you are comfortable in privacy. Your therapist will provide you with sheets and towels which will be used to cover you during your treatment. You are required to wear your underwear at all times during your treatment. Your therapist will re-enter the room once you are ready. Requests to be inappropriately uncovered will not be tolerated by your therapist.

During Your session:

Your therapist will ask you a few simple questions and have you complete a consent and consultation form so they can tailor your treatment to your needs. 

Please make your therapist aware of any injuries, health conditions and allergies that you may have and areas of your body that you want treatment focused on. Feel free to communicate with your therapist about the pressure and if you do happen to feel any pain, please tell your therapist immediately. Please note that for deep tissue and sports massages you can incur moderate pain which will subside after 24-48 hours.

After the session:

Your therapist will leave the room to allow you 5 minutes to get dressed. After, they will re-enter to obtain your feedback which will be noted to your account.

It is advised that you have a treatment every 2 to 4 weeks to maintain a balanced mind and body. You can simply re-book your treatments via the WellCalm website, app or customer service team.

If you are not completely satisfied with your treatment or would like to speak to our customer service team, please email support@wellcalm.ca

 

Cancellation

In the unlikely event your plans change and you wish to cancel your booking, the appointment cancellation policy is as follows:

Notice period                                 Refund Amount

24 hours or more                             100%

up to 2 hours before treatment        70%

within 2 hours                                  0%

 

The appointment cancellation policy is designed to protect the relationship between you and your therapist - we understand that plans can change quickly.

Should you make a mistake in your booking, you have a 10 minute grace period after submitting your booking where you can cancel without any charge. To qualify, you must contact the customer service team to cancel.

Booking Amendments

Booking amendments such as time and location will be subject to the above cancellation policy. You can call us on 647-360-3135 to speak with our customer service team who will handle your amendment requests.

Prices and Opening hours

All prices quoted on the booking page are subject to provincial tax, prices are final, inclusive of transportation with no hidden fees.

You can book treatments between 8am to 10 pm, 7 days a week.

For more information, please see our FAQ

 

FREQUENTLY ASKED QUESTIONS

How does WellCalm ensure safety?

We are selective about the registered therapists that join the WellCalm community to ensure the highest quality of service. All therapists are insured and background checked for good standing through their registered colleges.

All WellCalm registered therapists present the highest level of integrity and professionalism. In return, we expect all clients to reciprocate the same level of respect and conduct.

Why does WellCalm require Identity verification?

We want to make sure that both our clients and therapists are safe at all times. We ask all clients to verify their identity before we send our therapists to their home, office or hotel. It’s a simple one-time step, taking only a few minutes, and your information is completely secured and protected.

How do I make the payment?

All transactions on WellCalm are automated. To schedule your WellCalm therapy you need to have a valid credit card associated with your account. Your card will be charged only when your massage has been confirmed.

Can I claim Insurance with my WellCalm Treatments?

Absolutely! WellCalm only works with registered therapists. Your receipts will include your therapist’s provincial registration number which can be used when submitting a claim to your extended health insurance.

Why do I need to provide a health history form?

Therapists must have clients complete a health history form before a treatment commences.  Your health history provides your therapist with necessary information to treat you safely. You only need to complete the form once a year, even if you subsequently see other WellCalm therapists. Clients are required to update their health history information with their therapist if necessary.  

If WellCalm is not operating in my city, can I still get an appointment?

We are expanding in Canada. If we are not in your city, send us an e-mail, we would love to hear from you!

Does WellCalm offer corporate and group bookings?

Of Course! WellCalm offers corporate, group, bespoke events and Hotel Exclusive bookings. Please visit www.wellcalm.ca/corporate to learn more.

Can I choose my therapist?

Yes! However, our on-demand platform cannot guarantee your therapist will be available at a given time, so it is best to book in advance.

Can I Rebook with the same therapist?

For sure! After your first treatment with any WellCalm registered therapist, you will have the option to re-book future treatment sessions with the same therapist.

do I Need any materials?

Nope! Your WellCalm registered therapist will always bring fresh linens and essentials. However, if you prefer to use your own, our therapists are happy to accommodate you. Refer to our What to Expect section for further details.

What if i need to change or cancel my booking?

In the unlikely event your plans change and you wish to cancel your booking, the appointment cancellation policy is as follows:

Notice period                                 Refund Amount

24 hours or more                             100%

up to 2 hours before treatment        70%

within 2 hours                                  0%

 

The appointment cancellation policy is designed to protect the relationship between you and your therapist - we understand that plans can change quickly.

Should you make a mistake in your booking, you have a 10 minute grace period after submitting your booking where you can cancel without any charge. To qualify, you must contact the customer service team to cancel.

Refer to our cancellation policy and terms and conditions section for further details.

JOIN WELLCALM

We're looking for hard working, passionate people to help us make the world a better place. We need people like you who want to break down walls and make things happen.

Found a role you're excited about? Apply today. 

Positions

Happiness Ambassador

You’re passionate about making the world a better place, you’re also the best when it comes to helping customers, partners and co-workers? If so our team is growing and we need people like you to help. 

As Happiness Ambassador, you will help our customers, therapist and team have a memorable experience working with WellCalm. This position requires not only skill, but endurance. There will be a large volume of emails and phone calls that need attention. You will follow up regularly and help out with any issues as they come up.

Your Skills:

  • A love for interacting with people
  • Great communication skills
  • A persistent, never give-up attitude
  • Your inbox notification is currently at zero
  • You know how to write great emails
  • You have prior account / project management or customer service experience

FULL-TIME • TORONTO
EMAIL: join@wellcalm.ca

Account Manager

You love people, you love problem solving and you're a great listener? We need people like you to interact with potential customers and help them understand the benefits of our services. You will develop industry-specific relationships and drive revenue by negotiating and optimizing opportunities with strategic clients.

Role requirements:

  • Build long-lasting relationships with potential customers and decision makers
  • Identify, qualify and respond to self-developed leads
  • Construct, forecast and manage your sales pipeline to meet revenue targets and company goals
  • Deliver product demos, answer technical inquiries, and recommend insightful ways to allow customers to benefit from WellCalm's services
  • Assist in the development and negotiation of contracts
  • Reach and exceed sales quotas while contributing to overall team goals

Your Skills:  

  • A natural ability to qualify leads quickly and accurately  
  • Proven track record of exceeding sales targets  
  • Ability to build strong relationships with customers
  • Excellent communication and presentation skills  
  • Entrepreneurial Spirit - Mountains of it!
  • Energy and Work Ethic - Late sleepers need not apply

FULL-TIME • TORONTO
EMAIL: join@wellcalm.ca

Full Stack Engineer

You love finding elegant solutions to complex problems? Something we work on continually is optimizing matches of both sides of our market in real time while delivering a memorable experience. We need someone that is comfortable contributing unique ideas, evaluating new technologies and proactively identifying areas for improvement.

Constantly seek the right balance between experience, speed and scalability while continuously releasing new features.

Automated build, deployment and testing processes are very important tools for us. Actively investigate new tools, frameworks, technologies that help advance our architecture and support our exponential growth rate.

Responsibilities

  • Contribute to all phases of the development life cycle
  • Take ownership over parts of our product and supporting codebase
  • Deliver robust code for all levels of the stack

Your Skills:

  • Previous professional software development experience 
  • Comfortable communicating across teams and with product managers 
  • Ability to learn new technologies, tools and frameworks
  • PHP, MySQL, and AngularJS

FULL-TIME • TORONTO or REMOTE
EMAIL: join@wellcalm.ca

Designer

Design is important to everything we do. Our designers have a wide range of task to ensure quality at every level. 

Your Skills:

  • HTML/CSS
  • Passionate about solving design problems while wearing multiple hats and owning all facets of design (strategy, IA, art direction, interaction design and research)
  • Exceptional UI abilities

PART-TIME • TORONTO
EMAIL: hr@wellcalm.ca

BECOME A WELLCALM THERAPIST

WellCalm is a community of five star vetted registered massage therapists, chiropractors and physiotherapists.

BE YOUR OWN BOSS

HIGHER PAY GRADE

Earn more than 65% of ALL your booked services. 
 

FREEDOM TO WORK 

Work when you want to work, you will be in control of your time with a touch of a button.

NO OVERHEAD COSTS

We match you with your clients and cover all your transaction fees.

VAST CLIENT POTENTIAL

WellCalm finds and matches you with your clients so you can focus on your practice and therapy. 

 

LOGO & WORDMARK

Use the wordmark whenever possible to represent WellCalm. Download All

 

WellCalm-logo-white.png

LOGO (fade)

logo.WHITE.thumbnail.jpg

LOGO (white)

WellCalm logo is designed with custom typography as the main element in content. By avoid- ing using an "symbol based logo" we kept the focus on the brand name. As the brand name is creative in content (well+calm), we prevent duplication and overwhelming the senses of the viewer while making our name easily memorable and recognizable. 


SYMBOL

Use in areas where the wordmark would look too small or awkward, Twitter profile or website favicon. Download All

logo.app.jpg

SYMBOL (calm)

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SYMBOL (hands)


COLOURS

Hollywood-Cerise.png

Hollywood Cerise #EC008B

Abbey.png

Abbey #5E5F61

"Hollywood Cerise" tone. This colour is used widely in the health industry as a sign of vitality, caring, safe, life and love. Our brand is relatable to the pink colour, as we are a safe, approachable and personable company.

"ABBEY" tone. Shades of Abbey tone darker to lighter, provides the calming and reliving sense of our services. The colour is easily compatible with our vibrant sub brand colours. As the colour is neutral it allows the vibrant colours to come forward and lets the CALM brand colors stand out. 

WellCalm Colours

INQUIRIES

For any press or brand inquiries, please contact us at hello@wellcalm.ca